BILLINGUAL (SPANISH) CASE MANAGER/HUD-CERTIFIED HOUSING COUNSELOR

Location

Evanston, IL, USA

Job Type

Full time

Overview

Open Communities is a non-profit organization that seeks to eradicate housing discrimination, an illegal and divisive force to perpetuates poverty, segregation and limits opportunity. Established in 1972, Open Communities educates and advocates for equal housing opportunities in the north suburbs of Chicago and enforces federal, state, and local fair housing laws. Open Communities also engages in activities to encourage fair housing practices and to open dialogue leading to increased housing equity in our communities.

Job Description

Open Communities, Evanston, IL. seeks an experienced HUD-certified Housing Counselor to aid clients in the search for sustainable, equitable, and inclusive housing. This position represents clients in communications with banks, landlords, and community partners. The advocate selected for this role must be grounded in work, aware of the impact that is possible, and will collaborate with other internally and externally to further housing equity in our communities.

Status

Reports to: Director of Housing Counseling

Requirements

This position requires a HUD Certificate for Housing Counseling, or an experience case manager with the ability to obtain and keep HUD certification as a Housing Counselor within the first 60-90 days. Must have a high-school diploma (or equivalent) and at least five years of experience in intake for counseling, crisis intervention, legal, or mental health issues; or a bachelor degree and at least three years of related experience.

Qualifications

  • A demonstrated commitment to civil rights work is required.

  • Technical Skills – Must be proficient at using required technology; using client management systems, spreadsheets and reporting tools; willing to pursue training and development opportunities; strive to continuously build knowledge and skills; willing to share expertise with others; able to balance multiple tasks and manage conflicting priorities required.

  • Client Service – Able to manages difficult or emotional client situations; respond promptly to customer needs and requests for service and assistance; able to meet commitments.

  • Interpersonal Skills - Maintains confidentiality. Focuses on solving conflict. Listens patiently to clients without interrupting.

  • Adaptability - Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events.

  • Excellent communication, writing, problem solving, and organizational skills.

  • Prior experience in management, case management, or administration

  • Bilingual (spanish) persons strongly encouraged to apply 



Responsibilities:

  • Client consultation to provide education, guidance and referrals

  • Case management assisting clients with rental assistance, foreclosure prevention, mortgage delinquency, credit counseling and other financial capability issues.

  • Develop and assist clients with action plans to help them meet their goals.

  • Facilitate and conduct workshops.

  •  Represents the interests of the agency, the program, and the program participants in all activities.

  • Maintain and update accurate notes and accurate input into Housing Counseling database.

  • Assist in all monthly reports necessary to provide funders.

  • Build relationships with lenders, realtors, and other professionals to develop referral source

  • Safeguard clients’ records and confidentiality;

  • Work as a team to further the mission and goals of Open Communities and all its programs.

  • Other duties as assigned.

Working Conditions

Remote, hybrid as Covid-19 conditions allows. All positions require proof of vaccination, or appropriate religious or medical exemption. Some use of a vehicle may be required. This is a flexible 40-hour schedule with some calls/client contact needed to be made outside of the general 9-5 schedule to accommodate clients. Travel as required for national training.

Why Work for Us?

At Open Communities, we don't just accept difference — we celebrate it, support it, and thrive on it. We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We value critical thinkers, problem solvers, and the ability to laugh with each other. Open Communities is proud to be an equal opportunity workplace.

COVID-19 Policy

In response to this new variant and concerns form staff, clients and board members, Open Communities has decided to move forward with a mandatory vaccination policy. As a condition of employment, all full-time, part-time, temporary, seasonal, on-call employees of Open Communities must receive a COVID-19 vaccine. 

 

To be compliant with this requirement, employees must do one of the following: 
• Provide Open Communities with proof of immunization within the specified timeframe. Proof of immunization must include a copy of documentation showing the vaccine was received, but it should not include any personal health information or family medical history information; or 
• Comply with the designated procedure for obtaining a permissible exemption as described in our full policy. If employee has an approved exemption, employee will not be able to work in the office with other vaccinated employees. They must continue to work remote.

Salary

$45,000- $60,000 based on qualifications. Excellent paid-time off, multiple health-care options available