Bilingual (Spanish) CLIENT INTAKE SPECIALIST

Location

Evanston, IL, USA

Job Type

Full-time, Non-exempt

Overview

Open Communities is a non-profit organization that seeks to eradicate housing discrimination, an illegal and divisive force to perpetuates poverty, segregation and limits opportunity. Established in 1972, Open Communities educates and advocates for equal housing opportunities in the north suburbs of Chicago and enforces federal, state, and local fair housing laws. Open Communities also engages in activities to encourage fair housing practices and to open dialogue leading to increased housing equity in our communities.

Job Description

Open Communities seeks a full-time Bilingual (Spanish) Client Intake Specialist to perform client scheduling, intake and referral services, maintain client records, cultivate robust resources, and complete client surveys. This position represents the first client contact with the communities that Open Communities serves.

Status

Reports to Asst. Director of Housing Counseling

Requirements

A minimum of two years of experience in case management or intake, both preferred. Social work experience would be helpful. Experience and demonstrated proficiency/success in leveraging and working with community resources. Ability to communicate effectively and maintain good relations with clients. Proficient in Microsoft Office, spreadsheets, database and reporting tools. Excellent communication, writing, problem solving, and organization skills.  Bilingual (English/Spanish) required         

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies:

  • Client service: Ability to manage difficult or emotional client situations, ability to respond promptly to client needs, and meet commitments.

  • Interpersonal Skills: Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

  •  Adaptability: Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

  •  Time Management: Must have ability to prioritize and organize based on when faces with multiple requests.

  • Analytical: Collect and use data: use intuition and experience to complement data.Problem Solving: Gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.

  • Prior experience in management, case management, or administration is helpful.

  • Bilingual (spanish) persons strongly encouraged to apply 



Responsibilities

Responsible for maintaining an effective system for intake services that includes screening candidates for program eligibility, working with staff to coordinate assignment of clients, and maintaining accurate data for the organization. The Intake Specialist serves as the first agency representative for home seekers and renters seeking assistance, community partners making referrals, and at outreach and community events.Triage intake information from the various points in which clients contact the organization- phone calls, website, in-person walk-ins.


  •  Conduct initial client intake phone interviews, determine eligibility for services, make initial appointments for various programs or provide referrals to other organizations.

  • Create client files and input data into the Client Intake Database.

  • Perform client intake assessments and direct client files to appropriate personnel

  • Perform follow up surveys in compliance with funding requirements.

  • Facilitates smooth transitions for program participants from the referral process to assignment of a Counselor or Lawyer.

  • Assist Housing Counselors in processing applications for service, maintain client files, obtaining documents from clients, referrals, and other activities.

  •  Represents the interests of the agency, the program, and the program participants in all activities.

Working Conditions

Remote, hybrid as Covid-19 conditions allows. All positions require proof of vaccination, or appropriate religious or medical exemption. Some use of a vehicle may be required. This is a flexible 40-hour schedule with some calls/client contact needed to be made outside of the general 9-5 schedule to accommodate clients. Travel as may be required for national training.

Why Work for Us?

At Open Communities, we don't just accept difference — we celebrate it, support it, and thrive on it. We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We value critical thinkers, problem solvers, and the ability to laugh with each other. Open Communities is proud to be an equal opportunity workplace.

COVID-19 Policy

In response to this new variant and concerns form staff, clients and board members, Open Communities has decided to move forward with a mandatory vaccination policy. As a condition of employment, all full-time, part-time, temporary, seasonal, on-call employees of Open Communities must receive a COVID-19 vaccine. 

 

To be compliant with this requirement, employees must do one of the following: 
• Provide Open Communities with proof of immunization within the specified timeframe. Proof of immunization must include a copy of documentation showing the vaccine was received, but it should not include any personal health information or family medical history information; or 
• Comply with the designated procedure for obtaining a permissible exemption as described in our full policy. If employee has an approved exemption, employee will not be able to work in the office with other vaccinated employees. They must continue to work remote.

Salary

$20-$25/hour based on qualifications. Excellent paid-time off, multiple health-care options available.